Frequently Asked Questions

Before you start searching for your new home it’s a good idea to write down a budget. What are your current outgoings and what money do you have left each month to spend on rent? Take into account that, when you first move in, you will need a deposit as well as the first month’s rent and tenancy set up fees.

We will then will ask you to sign a reservation & referencing form which lists the services we will provide and the fees expected from you. We will then begin the referencing process to ensure you’re in a position to rent the property.

The landlord needs to be sure that that their tenant won’t have any financial problems paying the rent on a monthly basis and that the tenant will take good care of their property.

The referencing process is very simple and should not cause our tenants any concern. Tenants applying through us to rent will need to give details of their employer and income, their previous address, and some bank account details. These will be checked to ensure they are able to commit to the agreed monthly rental payments.

As part of the referencing process we need to be sure a tenant is who they say they are & also have the right to rent in the UK. We will require a proof of residency (such as a utility or council tax bill from the last 3 months) and proof of ID (such as a passport or driving licence).

In some circumstances, a tenant may not be approved via referencing. Obvious examples are those without a regular income, or someone leaving their family home for the first time with no renting history. This is not uncommon, and there are still options for tenants in this position. We will discuss these options with you at the time.

The landlord is trusting the tenant to keep the property in a good condition and in good order. The deposit is held to ensure that any damages (over and above fair wear and tear) can be corrected at the end of the tenancy.

Landlords and letting agents are required to register your deposit with an approved Tenancy Deposit Scheme. Inspiration properties and their landlords register their deposits with a scheme such as My Deposits. The deposit is then either held by the landlord, the agent or the deposit scheme itself. You should receive details of the scheme, explaining where the deposit is held.

A Tenancy Deposit Scheme like My Deposits will protect the money for you and can offer assistance should there be a dispute about the deposit at the end of the tenancy.

A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines all the terms & conditions which both parties must comply.

Your landlord or letting agent will regularly schedule inspections of the property. They want to make sure that the property is being looked after and maintained in a good condition, and they’ll be looking for any maintenance issues.

The landlord is responsible for maintaining the property in a good state of repair. They will either take care of this directly, or do so via a letting agent – make sure you know who to go to when there’s a fault at the beginning of the tenancy. If you do damage to the property you are expected to cover the cost of putting this right.

In most cases, a tenant can only decorate or make changes to the property with the permission of the landlord. We recommend receiving this permission in writing.

Tell whoever is responsible for the property maintenance (either the landlord or letting agent) as soon as possible. You will be expected to cover the cost of putting it right. Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.

If a tenant believes the landlord is not keeping to their side of the agreement – for instance, not maintaining the property in a fit state of repair – then the first thing the tenant should do is speak to their letting agent. The letting agent has a duty of care to the tenant, and may be able to help to resolve issues. Alternatively, a tenant can find independent advice from The Citizens Advice Bureau.

A landlord has to give the tenant written notice before entering the property, unless it’s an emergency. Details of written access notice can be found within the tenancy agreement.